POLICIES & RETURNS
DESIGN SERVICES
30 DAYS OF SUPPORT
All design services and packages are final sale. We work hard to ensure a high level of service by including 30 days of post design or post-delivery support for all of our packages. Your client portal is kept open for 30 days to ask us any questions and get the support you need!
CUSTOM SHOPPING LIST ORDERS
All orders from your design will be processed and tracked by our team. Your client portal will be kept open for 30 days after your last delivered item. This is to ensure that you have speedy support for returns or exchanges.
If an item arrives damaged, please let your designer know right away (before 30 days) so they can connect with the retailer to send you a replacement item.
For each retailer used in your design and order, we will assist with any returns, however, we must follow their specific return policy. Although we are bound by the retailer's return policy, we will advocate for you to get the best possible outcome. Your retailer information for each item will be on your invoice when checking out. Please note for some retailers, return shipping will be at the buyer's expense. Here is a list of the retailer's return policies below:
* If a retailer that is listed on your invoice is not on this list, please notify us and we will direct you their return policy.
ONLINE SHOP ORDERS
All orders from our online shop have a 30-day free return or exchange policy.
Any goods that arrive damaged, send us a photo of the damage and we will replace the item right away. Please contact us through info@whitedahliadesign.com