30 Days of Support
We take pride in truly caring about our clients which is why we make returns and exchanges just as stress-free as our designs packages.
All orders from our online shop have a 30-day FREE return or exchange policy.
Any goods that arrive damaged, send us a photo of the damage and we will replace the item right away. Please contact us through
Ordering from your Design
All orders from your design will be processed and tracked by your designer. Your client portal will be kept open for 30 days after your last delivered item. This is to ensure that you have speedy support for returns or exchanges.
If an item arrives damaged, please let your designer know right away (before 30 days) so they can connect with the retailer to send you a replacement item.
For each retailer used in your design and order, we follow their specific return policy. Most retailers we work with will have a 30 day return or exchange policy. All policies for retailers used in your design will be provided prior to processing your order. For some retailers, return shipping will be at the buyer's expense.